AutoZone Auto Parts

RATING: 4.3

1804 E Highland Dr, Jonesboro, AR 72401, USA

(870) 935-3900

https://www.autozone.com/locations/ar/jonesboro/1804-e-highland.html?cmpid=LOC:US:EN:AD:NL:1000000:GEN:63

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Positive Review:

Decent auto parts store that should have most of the items you need to take care of basic auto maintenance. I stopped here to get a bulb for a taillight that had gone out and they had what I needed in stock, although it was about 25% more expensive than another store across the street. The staff was helpful and allowed me the use of some tools for free to access and replace the bulb.

Negative Review:

This place is starting to come in clutch since O’Reilly’s is having a hard time answering the phones, so this is a edit I own my own LLC as many people know here in town, and I since started going to AutoZone which has been fine I’ve even got parts from Miss Christina before however this time something was off with her she’s sold me two different orders and one order paid for didn’t have the ECT temp sensor, mind you were in the back and she’s on the phone with another client talking to them like they’re her best friend, seems kind of weird but whatever so I’m put on second hand customer even though she was called said she had the parts previous to me getting there said she had the parts in her hand but now I’m a second hand customer she’s got to send another person to go find every single part then I buy the second order, which is only a belt and idler pulley would she also said she had an also told me it would be $92 when I got there it was 62 which is okay however when she looked it up again it turned back in to 92 because the certain belt that was cheaper somehow mysteriously could not be found and then after she’s told me mind you again that she has the belt and the pulley in hand she gives me the wrong pulley, not to mention I’ve already paid for this gave her $100 bill and got my change on the counter, wrong pulley can’t find the belt I go get two belts that came off the vehicle one has the part number and everything well they tell me they don’t have that belt after she’s already charged me for it I don’t know what was going on but this was most weirdest incident I’ve dealt with this is not acceptable AutoZone I don’t want to get anybody in trouble however this young lady needs an Awakening on customer service she tried to argue with me at one point and I told her that is not what I am here for I want the money back and I want to leave simple as that I will not be second hand when I’m in front of you with cash when you told me you had parts and I can come get them no ma’am sorry AutoZone but you’ve lost my business I’ll pay higher in advance or even go back to O’Reilly’s before I ever go there again!